Remote Support

CleverAssist

Extend the capabilities of your help desk with a solid remote connection tool.

CleverAssist from SecurityCoverage incorporates all the necessary repair tools your technicians need, plus allows customers to perform simple repairs on their own.

Key features:

  • Simple and intuitive interface — no training required
  • Secure, remote PC control — all data sent between technicians and customers is encrypted
  • Customers initiate the connection to the technician through the use of a one-time security PIN
  • Firewall friendly
  • Technicians can have connections to multiple customers at the same time within the same simple console
  • Live customer sessions can be transferred between technicians to escalate issues, take breaks, or simply have another set of eyes view support issues without any customer interruption
  • File transfer ability to and from the customer’s computer — the customer remains in control of the file transfer and the entire remote session
  • One button repair scripts for common Windows and Mac support tasks
  • High performance and efficiency — even over low bandwidth connections
  • Automatic reconnect on reboot
  • Integrated chat for customers not on the phone
  • Windows and Mac compatible

Additional Support and Self-Service Features:

CleverAssist Premium allows help desk technicians to connect to a customer’s computer remotely and also provides them time saving tools to assist with the repair process. Self-service is also available, allowing customers to perform simple repairs with the click of a button, avoiding a call all together.

Internet Connection Repair Tool

With the click of a button, your customers can automatically diagnose and resolve the most common connection issues, avoiding calling in for support.

Malware Scanning and Clean-up

The Malware Removal Utility is a fast and effective scanner to help combat the malicious threats on the Internet.

PC Statistics

PC stats provide a quick glimpse into the system settings. Instantly, technicians will know what they are working on, without the hassle of navigating to multiple locations.

CleverAssist Toolbox

Toolbox will provide technicians access to some of he most common tasks performed in support cases. The Toolbox also allows customized functionality making it possible to automate repairs specific to your customers.