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Call Termination Panel Discussion at OPASTCO’s Winter Convention

January 18, 2012

in Inbound Call Quality

ANPI ZONE’s CEO, Dave Lewis, will participate in a panel discussion, Call Termination: Seeking Solutions, during OPASTCO’s Winter Convention on January 18, 2012. Dave will join other industry experts as they discuss call completion issues affecting rural America. Numerous organizations, including ANPI ZONE, have been working with the FCC and others in an attempt to mitigate these problems.  Dave will provide an update on ANPI ZONE’s findings, share investigative efforts and introduce steps being taken to achieve resolution. As Dave effectively communicated during the FCC’s Rural Call Completion Workshop in October 2011 – call completion is more than a problem – it is an epidemic that affects public safety and adversely impacts businesses that depend on reliable voice and data transmissions. ANPI ZONE continues to gather and report inbound call quality examples, and encourages carriers to keep submitting inbound call examples. 

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Industry Veteran Andy Brown to Lead Industry and Client Relations

December 15, 2011

ANPI, LLC and Zone Telecom, LLC (ANPI ZONE) announced today the addition of telecommunications industry veteran Andy Brown to their executive team as vice president of industry and client relations. Brown’s 30 years in rural telecommunications includes most recently serving as counsel to the law firm of Bennet & Bennet as well as holding senior [...]

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Preventing Fraud 60,000+ Numbers at a Time

November 3, 2011

Through our membership with the Communications Fraud Control Association, ANPI ZONE has access to a comprehensive list of over 60,000 terminating international numbers confirmed as dialer locations and/or international revenue share fraud. Our Customer Support Operations department completed placing blocks on these terminating numbers in an attempt to prevent any fraudulent termination to these locations. In [...]

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New VP is Employed by ANPI ZONE – But Works for Customers

October 26, 2011

Keith R. Henderson, the new vice president of customer service and operations support, says he may be employed by ANPI ZONE, but he works FOR its customers. He is responsible for all customer support functions and Tier I network repair operations for the wholesale, enterprise and residential customer bases. Although he is new to ANPI [...]

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Inbound Call Quality Epidemic Discussed at FCC’s Workshop

October 25, 2011

On October 18, 2011 ANPI ZONE’s CEO, Dave Lewis, participated in the FCC’s Rural Call Completion Workshop to investigate and address the growing problem of calls to rural customers that are delayed or fail to connect. The goal of the workshop was to identify specific causes of the problem and to discuss potential solutions with [...]

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COMPTEL Appoints Gene Chohon to Board of Directors

October 21, 2011

Effective September 30, 2011 Gene Chohon, vice president of sales and market development for ANPI ZONE, has been appointed to the Board of Directors for COMPTEL. Gene joins 23 existing board members representing Medium Member Companies with annual revenues of $25 million to $300 million. Gene will serve the remainder of the 2011-2012 term. About [...]

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ANPI ZONE to Participate in FCC’s Rural Call Completion Workshop

October 14, 2011

ANPI ZONE’s CEO, Dave Lewis, will participate in the FCC’s Rural Call Completion Workshop, scheduled for Tuesday, October 18, 2011. The FCC held a preliminary call today, October 14, 2011 and noted one of the areas of particular interest to the FCC is the effects such issues are having on customers. The FCC has requested [...]

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