Keith R. Henderson

Vice President of Customer Service and Operations Support

Keith R. Henderson is vice president of customer service and operations support for ANPI ZONE. He is responsible for all customer support functions and Tier I network repair operations for the wholesale, enterprise and residential customer bases. In this role he develops processes and procedures to ensure his team provides best-in-class customer service and overall satisfaction to customers. It is his goal to build on the success that ANPI ZONE has demonstrated over the years and to enhance service, accessibility, responsiveness and friendliness to a level that is unmatched in the industry.

Keith is an experienced telecom leader with over 30 years of demonstrated success in all aspects of operations, including: end-to-end customer experience and satisfaction; process improvement; management of large, diverse staffs; employee motivation; revenue, market share and earnings growth; product development; achieving significant cost reductions; and improving client satisfaction in customer-facing operations in a variety of large and small organizations.

Prior to ANPI ZONE Keith was a senior vice president of customer service operations at Excel Telecommunications where he was responsible for the complete customer experience and service delivery including new order processing, provisioning, customer service, call centers, Tier I trouble, credit and collections, billing and back-office operations. Before Excel Telecommunications Keith was the vice president of customer service and integration operations at Citizens Communications (Frontier Telecommunications) and a general manager of receivables management and customer service at Sprint.

Keith earned his bachelor of science in business and master of science in management from The University of Texas at Dallas School of Management.