Customer Support & NOC
Supporting your business is our number one priority.
Customer Support
We demonstrate our commitment to top-notch customer support by:
- Assigning a dedicated account representative to each account, giving our customers personalized support and assistance.
- Ensuring customers receive adequate training for ANPI ZONE’s products, services and operation support systems.
- Providing a user-friendly, web-based application that gives customers real-time access to ANPI ZONE’s order-entry system and daily access to billing/call detail records.
- Keeping our customers informed through advisories, notices and monthly customer Webinars.
- Establishing forums for our customers to exchange information on issues including regulatory compliance, marketing, convergence business strategies and support.
Network Operations Center
In 2010, we deployed a state-of-the-art Network Operations Center (NOC) based in Frisco, Texas. This facility is equipped with the latest in network monitoring, trend analysis, troubleshooting and fraud detection/prevention equipment. The Frisco facility also houses a full network laboratory that contains duplicates of all deployed network equipment, as well as all of the tools necessary to quickly isolate problems in network and customer systems. The NOC facility is staffed 24x7x365 by highly skilled network and switching specialists, ensuring early detection and rapid response to problems. In addition, the NOC performs preventive maintenance to reduce problems from occurring in the first place. Customer tours are available by contacting sales@anpisolutions.com.
Office: 877-366-2674
24×7 Customer Support: 888-NOC-24×7
Email: customerservice@anpisolutions.com
