Customer service is essential to the success of your business. NewStreets provides Internet Service Providers (ISPs) with an affordable, reliable technical support solution through SecurityCoverage. ISP Support is branded to your company. When a customer calls your after hours technical support, they don't know they've actually called into a call center.   ISP Support includes: Fully staffed contact center 24x7 service in addition to support for call volume overflow, off hours and weekends Web integrated chat support 80% of calls answered within 3 rings with the flexibility to work a service level agreement around your needs Detailed reporting on service level and call statistics Web enabled real-time case details Full transfer and routing capabilities for escalations Flexible ticket tracking system with extension opportunities to third party CRM systems Permissions driven remote support capabilities which provide lower call times and a better customer experience Real-time reporting Customer email notification after case close Various levels of support from basic to technical