Extend the capabilities of your help desk with a solid remote connection tool.

CleverAssist from SecurityCoverage incorporates all the necessary repair tools your technicians need, plus allows customers to perform simple repairs on their own.

Key Features:

• Simple and intuitive interface
• Secure, encrypted, remote PC control
• Firewall friendly
• Multiple and simultaneous customer support
• Live session transfer ability between technicians without any customer interruption
• File transfer ability
• One button repair scripts for common Windows and Mac support tasks
• High performance and efficiency, even over low bandwidth connections
• Automatic reconnect on reboot
• Integrated chat for customers not on the phone
• Windows and Mac software client

Additional Support and Self-Service Features:

Internet Connection Repair Tool
With the click of a button, your customers can automatically diagnose and resolve the most common connection issues, avoiding calling in for support.

Malware Scanning & Clean-up
The Malware Removal Utility is a fast and effective scanner to help combat the malicious threats on the Internet.

PC Statistics
PC stats provide a quick glimpse into the system settings. Instantly, technicians will know what they are working on, without the hassle of navigating to multiple locations.

CleverAssist Toolbox
Toolbox will provide technicians access to some of the most common tasks performed in support cases. The Toolbox also allows customized functionality making it possible to automate repairs specific to your customers.